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Support Tickets

Open a ticket from the client area for the fastest response, around the clock.

Knowledgebase

Guides for deployment, reinstallation, networking, and billing.

Pre-Sales Questions

Use the form below — we reply to every message.

Engineer Support

Support from people who actually understand networking

Tickets are answered by engineers, not scripts. Routing issues, packet loss, performance tuning — you talk directly to people who can fix it.

Engineer support

99.9%

Uptime SLA

≤50 ms

Latency to Mainland China

2

Datacenter Locations

5 min

Average Deployment

常见问题

什么是「中国优化」?

我们的香港与洛杉矶服务器通过电信 CN2 GIA 精品网络回程中国大陆,并对联通、移动线路分别优化。相比普通国际线路,延迟更低、丢包更少。

Let’s find what you need

Not finding the answers you need? Explore our knowledge base or contact us to guide you to the right solution.